1How do I create an account?
There are two ways to create an account. The first is to click on My Account from the top menu and create an account under "Register". You can click on "Lost Password" to recover your password on an existing account. The "Lost Password" Option is also available in the top menu of the homepage. The second way to create a new account is to add the items you want to buy to your cart and proceed to checkout. During the checkout process, you will be asked to create a password. This will create you an account based on the information entered.
2What happens if I want to order more than what you have in stock?
Items which are on backorder will be indicated as such when you add them to your cart. Your backordered items will be shipped as soon as they are restocked, usually within 2 weeks. If the item does not allow you to add the amount you want to the cart, it means this particular item is no longer available and will not be restocked. You can submit a “custom order” for the item on the shops’ main page.
3How long will it take my items to get to me?
The production time for business cards is 3-4 business days plus shipping. The production time for overprints is 2-3 business days (Brochures, etc.), plus shipping. The production time for door hangers is 5-7 business days plus shipping. Quick ship items will ship within 48 hours of the P&L charge approval or PayPal payment completion (with the exception of backordered items). For custom items, you will contacted via Outlook email to arrange the order and you will receive an estimated ETA.
4Can I pick up the items in person rather than having them shipped?
During the checkout process, select will-call. The default will-call address is Corporate: 10 Pointe Drive, Suite 330, Brea, CA 92821 but we can also make arrangements to have a will-call pickup at our vendor location in Montclair, CA. These are the only two will-call locations, currently.
5Does AFN have this item in stock?
You will find all of our available Quick Shop and Print under "Shop All" on the home page. All Items. If you’re looking for an item and can’t find it, please feel free to contact us for assistance at email@example.com.
6What if I want an item that use to be in stock but is no longer there?
Some items have been discontinued by the manufacturer or are no longer being stocked. If there is a particular item which you would like to purchase but is no longer available for Quick Ship, please submit a request using the “custom request” option on the home page.
7Can I buy a table cover/prize wheel/banner instead of renting?
Yes you can. Table covers and banners featuring the AFN logo and/or designs can be purchased on the item page in the shop. Prize wheels can be purchased on request. For custom design items, use the “Custom Request” option on the home page.
8Am I being charged for the rental items?
No, you are not. When you request to rent an item, an agreement form will be sent to you on the terms and conditions with a “return date.” The branch P&L is charged for shipping on P&L order and PayPal orders pay for shipping during checkout. The use of rental items is free to the branches as a service and courtesy from your Marketing Team.
9Can I buy items using my branch P&L?
Yes, you can. Choose P&L as the payment method during checkout. Charges to the branch P&L will need to be approved by your branch’s designated approval manage. You do not need to take action for the approval. A member of the Marketing Team will obtain the approval and contact you in the event the branch declines to approve it.
10Do I have to use my branch P&L to pay?
No, you can also pay via PayPal. If you do not yet have a PayPal account, you can set one up here: paypal.com/us/signup Currently, these are the only two forms of payment the Team AFN Shop is able to accept. Individual vendors we work with to process your custom items may be able to accept other forms of payment.
11Can I return the items after my branch buys it?
Returns are evaluated by individual circumstance but we take all reasonable steps to accommodate. We want you, your clients, recruits, and referral partners to enjoy your Team AFN merchandise. Please reach out to us if you are dissatisfied with your items.